FIREFLY’S VALUES

Below, you can read the core values that shape our decisions. They guide us as we interact with agents, insurance companies, customers, and fellow team members.
  • These aren’t just words we try to live by.
  • These are values we live by, that we’ve tried to put into words.

Transparency

We are open about the facts. We are direct and honest about what we do. We don’t overpromise.

This reduces frustration for anyone who works with us – and helps us keep our commitments.

 

Empathy and caring

We try to see things from the perspectives of others. Even when we disagree with people, we try to understand where they’re coming from.

This mindset helps us lead others to success and to avoid pitfalls of judging too harshly. Empathy also impacts our decision making, as our decisions shouldn’t just help us, but our customers, agents, and carriers, too.

 

Teamwork

We get our best results by working together. Our teammates are great people who have different positions and perspectives.

We succeed as every team member trusts that others have the best interests of the company at heart, brings in their good ideas (setting egos aside), buys-in to group and company decisions, and works hard to implement them.

 

Doing what’s right – always

We don’t claim to be perfect – but we strive to do business in a way that would make our parents proud.

We are committed to winning – but not at all costs.

 

IN THEIR OWN WORDS

More important than what we say about ourselves is what people say about their experiences with us.

Transparency

Firefly told us that we would be appointed with most of our carriers within the first 30-45 days and that was 100% the truth–we were blown away!

— Amy Remigio, Wisconsin

I jumped onboard with Firefly in 2020 as an agent. They delivered on all their promises.

— Chris Barnhart, Kansas

Empathy and Caring

You are not a number at Firefly. You are a valued and respected team member, and that means a lot.

— Mike Belic, Virginia

From the first call with Firefly, I just knew that this was a company that truly cares and wants to help agents succeed.

— Kelly Dorsey, Indiana

Teamwork

The knowledge and support received, from the entire Firefly team, has been astonishing. They actually care about you and your agency. I can’t thank them enough.

—Casey Barnett, Georgia

The icing on the cake is that after you’re trained, they diligently answer their phones to help me with any ongoing questions. Firefly is the real deal, and I look forward to being part of the team for years to come.

—Cody Watts, Tennessee

Doing what’s right – always

Firefly doesn’t “sell” you to join, but instead listened, answered questions, and supported me in making the decision to make sure it was a good fit for both of us.

—Erik Westrum, Minnesota