Transparency
We are open about the facts. We are direct and honest about what we do. We don’t overpromise.
This reduces frustration for anyone who works with us – and helps us keep our commitments.
Empathy and Caring
We try to see things from the perspective of others. Even when we disagree with people, we try to understand where they’re coming from.
This mindset helps us lead others to success and to avoid pitfalls of judging too harshly. Empathy also impacts our decision making, as our decisions shouldn’t just help us, but our customers, agents, and carriers, too.
Teamwork
We get our best results by working together. Our teammates are great people who have different positions and perspectives.
We succeed as every team member trusts that others have the best interests of the company at heart, brings in their good ideas (setting egos aside), buys-in to group and company decisions, and works hard to implement them.
Doing what’s right – always
We don’t claim to be perfect – but we strive to do business in a way that would make our parents proud.
We are committed to winning – but not at all costs.